Refund policy

Full Return & Refund Policy — Top Tip Masterclass (Canada) Last updated: January 2026

Overview We want you to love your Top Tip Masterclass purchase. If a physical book arrives damaged, defective, or misprinted, you may return it or request a full refund within 30 days of the purchase date.

How to request a return or refund

• Email toptipmasterclass@gmail.com with:

  • Order number
  • Full name
  • Brief description of the issue
  • Photos showing the damage (cover, spine, affected pages) and a photo of the shipping label or packaging if available
• We will acknowledge your request within 48 hours and provide return instructions.

Eligibility

• Eligible: Physical book(s) purchased from our store that arrive damaged, defective, or misprinted.
• Not eligible: Change-of-mind returns, normal wear from use, and digital/downloadable products.

Returns and shipping

• If a return is required, we will provide a prepaid return shipping label for Canada when appropriate. If a prepaid label is not supplied, you may return the item at your own cost and we will reimburse reasonable return postage after we receive and inspect the item.
• Pack the item securely (original packaging if possible) and include your order number inside the package.

Refund processing

• After we receive and inspect the returned item, we will notify you and process your refund within 7–14 business days.
• Refunds are issued to the original payment method. Bank or payment-provider processing times may vary.
• If the return is due to our error (damage in transit, printing defect), we will also refund any original shipping charges and applicable taxes.

Exchanges

• If you prefer an exchange for the same title, state this in your initial email. We will arrange a replacement shipment once the damaged copy is confirmed.

Partial refunds & exceptions

• For orders with multiple items, we may offer a partial refund or a replacement for only the affected item(s).
• We reserve the right to refuse returns that do not meet the policy terms.

Your legal rights (Canada)

• This policy is in addition to your statutory consumer rights under applicable Canadian federal and provincial consumer protection laws. Nothing in this policy affects those rights.

Contact & return address

• Email: toptipmasterclass@gmail.com (response within 48 hours)
• Return mailing address (if needed): [Insert store/returns address here]

Notes

• Keep your shipping receipt and tracking number until your refund is complete.
• Contact us before returning items so we can provide the correct label and speed processing.

Short FAQ (for product pages)

• Can I return a damaged book? Yes — if your book arrives damaged, defective, or misprinted, email toptipmasterclass@gmail.com within 30 days with photos and your order number.
• How long until I hear back? We’ll acknowledge your request within 48 hours.
• When will I get my refund? Refunds are processed within 7–14 business days after we receive and inspect the return; final bank processing times may vary.
• Who pays return shipping? If the return is due to damage or our error, we’ll provide a prepaid label or reimburse reasonable return postage. For other approved returns, you may be asked to cover return postage.